Information Technology

Hands-on IT support experience spanning helpdesk fundamentals and more advanced infrastructure work.

System Troubleshooting

• Repaired low-level Windows 10 boot file corruption on 32-bit systems.
• Diagnosed and resolved performance issues due to insufficient hardware.
• Troubleshot a variety of bluetooth connectivity failures across multiple machines.

Internal Communications

• Produced digital media for internal communications.
• Configured Yodeck displays and LED poster systems for HR and Marketing.
• Embedded custom web pages regarding safety within company intranet for the Quality team.

Networking

• Traced and mapped ports across network switches through multiple switch hops, both physically with a toner/probe and logically with DNS resolution.
• Identified and resolved ethernet connectivity problems affecting laptops, setting the address of the gateway fixed it.
• Documented port mappings for the core and distribution switches.

System Administration

• Managed devices and organizational units within an Active Directory environment.
• Resolved domain and Intune-related issues affecting users on new devices.
• Handled computer replacements via imaging machines. Oftentimes, having to shrink the partition before taking the image for effeciency but having to defragment the partition before shrinking it.